1. About this policy
This policy describes what personal data Core Care Consultancy collects, why we collect it, who we share it with, how long we keep it, and the rights you have under UAE law. It applies whenever you submit information through this website, contact us by phone or email, or engage us as a client.
By using this site, you acknowledge that you have read and understood this policy.
2. Information we collect
We collect only what we need to respond to your enquiry and deliver our services. This includes:
- Contact details you submit through our enquiry form: your full name, work email address, company name, phone number, and the brief you provide.
- Information you share with us by phone, email, or in meetings as part of an engagement.
- Technical metadata your browser provides when visiting the site, such as IP address, browser type, device type, language, and pages viewed. This is used for security and to understand which pages are useful.
3. Why we collect it
We use the information you provide for the following purposes:
- To respond to your enquiry and propose the right service or engagement.
- To deliver and document the engagement once we are engaged as your consultancy.
- To meet our own legal, audit, and tax obligations under UAE law.
- To communicate with you about active engagements, upcoming renewals, or service updates we believe are relevant.
We do not sell your personal data. We do not use it for advertising profiling. We do not share it with third parties for marketing purposes.
4. How we share information
We share your information only in these specific situations:
- With service providers we use to operate our business (for example, our email host, our document storage provider, our accounting software). These providers process data on our behalf under written terms.
- With certification bodies, registrars, or government authorities when an engagement requires it, with your knowledge — for example, submitting your documents to ADNOC, TAQA, or an ISO registrar as part of the work you have engaged us to perform.
- When required by UAE law, court order, or regulatory authority.
5. How long we keep it
We keep information for as long as it is needed to deliver our services and meet our legal obligations. In practice, this means:
- Enquiry data (from the contact form): up to 24 months from the last contact, unless we are actively pursuing an engagement.
- Active engagement records: for the duration of the engagement plus the audit retention period required for the relevant standards or schemes.
- Tax and accounting records: for the period required under UAE law.
After these periods, we delete or anonymize the data.
6. Your rights under UAE law
Under the UAE Personal Data Protection Law, you have several rights regarding the personal data we hold about you. You can:
- Ask what personal data we hold and how we use it.
- Request that we correct inaccurate or incomplete data.
- Request that we delete data we no longer need or that you have withdrawn consent for.
- Object to the processing of your data for specific purposes.
- Receive a copy of the data you have provided to us, in a portable format.
- Withdraw consent at any time, where consent was the basis for processing.
To exercise any of these rights, email us at Info@corecareconsultancy.ae. We will respond within the timeframe required by UAE law.
7. Security
We take reasonable technical and organizational steps to protect personal data from unauthorized access, loss, or misuse. This includes access controls on our systems, encryption of data in transit, and limiting access to staff who need it for their work. No system is fully secure, but we work to minimize risk and respond promptly to any incidents.
8. Cookies and tracking
This website does not currently use third-party tracking cookies or analytics. If we add analytics in the future, we will update this policy and provide a clear notice on the site.
9. International data transfers
Our operations and most data are based in the UAE. Where we use service providers based outside the UAE, we ensure they offer protections equivalent to those required under UAE law.
10. Children
Our services are intended for businesses and organizations. We do not knowingly collect personal data from individuals under 18 years of age.
11. Updates to this policy
We may update this policy from time to time. The date at the top of the page reflects the latest revision. Material changes will be communicated by email to clients with active engagements and by a notice on this page.
12. Contact us
If you have questions about this policy or want to exercise any of your rights, contact us:
- Email: Info@corecareconsultancy.ae
- Phone: +971 55 180 4892
- Mail: Core Care Consultancy, United Arab Emirates